138 Appendix Sub-category: Product responsibility Aspect: Customer health and safety No material. - G4-PR1 Percentage of significant product and service categories for which health and safety impacts are assessed for improvement. No material N.A. G4-PR2 Total number of incidents of non-compliance with regulations and voluntary codes concerning the health and safety impacts of products and services during their life cycle, by type of outcomes. No material N.A. Aspect: Product and service labeling Honest and rigorous communication. Mixed G4-PR3 Type of product and service information required by the organization's procedures for product and service information and labeling, and percentage of significant product and service categories subject to such information requirements. 74-75 Group G4-PR4 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes. 50-52 Group G4-PR5 Results of surveys measuring customer satisfaction. PRISA and its business units regular- ly conduct satisfaction surveys among their users and listeners. Group (2) Aspect: Marketing communications Regulatory compliance. Mixed G4-PR6 Sale of banned or disputed products. PRISA does not sell any prohibited or disputed product. Group G4-PR7 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship, by type of outcomes. CCAA (p. 94-96) Group Aspect: Customer privacy Regulatory compliance. Mixed G4-PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. CCAA (p. 94-96) Group Aspect: Compliance Regulatory compliance. Mixed G4-PR9 Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services. CCAA (p. 94-96) Group Sector specific aspect: Content creation Honest and rigorous communication. Mixed M2 Methodology for assessing and monitoring adherence to content creation values. 74-75 Group M3 Actions taken to improve adherence to content creation values, and results obtained. 74-75 Group
Memoria 2016 EN_PRISA_20160315_V4 baja
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