Sustainability Report 2022

Contributions to foundations and non-profit organizations by country and business unit (thousands of euros) PRISA Corporate Santillana PRISA Media Total PRISA Group Spain 406 62 3,832 4,301 Brazil - 17 - 17 Ecuador - 10 - 10 Panama - 47 - 47 Chile - 1 312 313 El Salvador - - - - Guatemala - 9 - 9 Colombia - - - - Honduras - - - - Mexico - 1,259 - 1,259 Paraguay - 3 - 3 Peru - 20 - 20 Puerto Rico - 4 - 4 TOTAL 406 1,433 4,144 5,983 Social action Much of PRISA’s social action is aimed at helping disadvantaged groups, aid projects and humanitarian causes Generally such aid is channeled through foundations and non-profit organizations. In 2022, PRISA made total equivalent contributions of EUR 5.9 million (compared to EUR 3,717,000 in 2021), which represents a 61% increase over the previous year. 96% of these contributions were in kind (89% in 2021). Santillana chiefly contributes learning material, textbooks and computers , while PRISA Media contributes advertising space . The reactivation of cultural activity after the pandemic, support for humanitarian emergency campaigns due to the war in Ukraine and new agreements reached with a range of organizations are the chief drivers of this increase in social support. The selection of beneficiary organizations is based on criteria such as reputation, prestige, and the transparency and solvency of the organization. Its corporate purpose and activity must also be aligned with the Group's policies. In no case shall contributions be made to political parties or their foundations, or to any organization that is contrary to the values ​and principles of the company’s Code of Ethics. In 2022, organizations and campaigns supported by PRISA Media contributed to SDG 10 (Reduced Inequalities), SDG 4 (Quality education), SDG 5 (Gender equality) and SDG 16 (Peace, Justice and strong institutions). Organizations supported (Group total) Monetary contributions Contributions in kind Total amount of contributions 2022 Total amount of contributions 2021 Corporate 135 271 406 316 Santillana 92 1,341 1,433 661 PRISA Media 33 4,113 4,145 2,740 PRISA Media – Radio 33 1,641 1,674 690 PRISA Media – News 0 2,471 2,471 2,050 TOTAL PRISA GROUP 260 5,723 5,983 3,717 Contributions to foundations and non-profit organizations by business unit (thousands of euros) 2022 2021 +85 % 96 52 Communication with our customers and users 1 In 2022, the reporting criteria regarding complaints received by Santillana have been changed, with the result that administrative and technical incidents have been excluded from the calculation as they are not part of the information requirements of Law 11/2018. Transparency and a commitment to quality in the supply of services are the bedrock of PRISA's relationship with its customers, readers, listeners, and other consumers (teachers, students or parents of students in the case of Santillana). The company makes available a wide range of communication channels that allow all these stakeholders to convey their concerns. One example is the Whistleblower Channel for third parties , accessible on the corporate website. Similar channels are available at the business units. In Spain, PRISA Media has a Customer Service Center, and the unit also manages a communication channel with newspaper subscribers. Here, incidents may be handled via chat, calls or e-mail. In 2022, there were 15,662 incidents (13,561 in 2021), of which 86.6% were of an administrative or logistical nature – mostly related to satisfaction with regard to subscriptions – and the rest were technical in nature. The Customer Service Centre resolves incidents directly or manages resolution with the end suppliers of the services or products. When necessary, incidents are referred to other departments, as is the case with data protection requests, which are sent to privacidad@PRISA.com . In addition, EL PAÍS has a Readers’ Editor . This role, established in 1985, safeguards and champions the interests of readers, addresses their complaints and ensures compliance with the Style Book. In 2023, it is planned to create a similar role at Cadena SER, effectively an Ombudsman for Listeners. The Group's radio stations have emails where the public can send comments or suggestions. There are also spaces for comments on the websites and in the app download stores, plus channels for participation via audio, text or chat on YouTube , or via the Participate Button on the Cadena Dial , Cadena SER and Radiolé station sites . Santillana ’s activity is aimed at schools, bookshops, distributors and the end consumer. Each country has various channels of communication through which complaints are received. These are mainly related to products and services. In 2022, 1,689 incidents were handled and managed. 1 The Group's businesses, activities, and investments in the area of education, radio and press are subject to regulatory frameworks that are specific to their sectors. Except for the newspaper business and some activities in the area of education, where there is a direct relationship with the consumer or user, the General Spanish Law in Defense of Users and Consumers (Spanish Royal Legislative Decree 1/2007 of 16 November, as revised by Spanish Law 3/2014 of 27 March) is not applicable. PRISA offers multiple channels to address the concerns of customers and users , such as the PRISA Media Customer Service Center and the EL PAÍS Readers’ Editor. PRISA Sustainability Report 2022 89 88 Social Impact