The Readers’ Editor’s responsibility, as outlined in our statutes, is to respond to complaints or concerns regarding editorial content in the newspaper and to gua-rantee compliance with the paper’s Style Book. The Readers’ Editor may act on behalf of a reader or under their own initiative on issues that they consider might affect the credibility of the newspaper or might be of interest to our readers.
Only a few other papers are endowed with an internal ombudsman such as the Readers’ Editor, among them the prestigious The New York Times, Washington Post and The Guardian. The media are the main vehicle through which citizens can exercise their constitutional right to receive truthful information. For that reason, establishing mechanisms for reader participation and, above all, instruments to channel their complaints and suggestions, helps to improve the quality of news and information and to ensure compliance with the ethical standards of journalism.