160 5 | Appendix Grievance mechanisms for impacts on society Regulatory compliance. Mixed G4-SO11 Number of grievances about impacts on society filed, addressed, and resol-ved through formal grievance mechanisms. PRISA promotes respect and equal opportunities for its workers through article 5 of its Code of Ethics and Con-duct. It also rejects any physical, sexual or psychological harassment, abuse of authority, defamation or any other form of aggression and hostility. To this end, PRISA has implemented a complaints channel, accessible on its website and on the employees’ intranet, as well as a post office box managed by the PRISA Compliance Unit. These two channels have been designed to recei-ve and process all communications in a confidential and anonymous fashion, ac-cording to established procedure. The compliance unit works continuously to resolve any issues and, when dee-med appropriate, in the application of disciplinary measures according to the procedures for absences and penalties provided for in the collective agreement or in the applicable labor legislation. Group Product Responsibility Customer health and safety No material - G4-PR1 Percentage of significant product and service categories for which health and safety impacts are assessed for improvement. No material N.A. G4-PR2 Total number of incidents of non-compliance with regulations and vo-luntary codes concerning the health and safety impacts of products and services during their life cycle, by type of outcomes. No material N.A.
Informe_Anual_PRISA_EN
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