161 Social Responsibility and Sustainability Report 2017 | PRISA Product and service labeling Honest and rigorous communication. Mixed G4-PR3 Type of product and service information required by the organization’s procedures for product and service information and labeling, and per-centage of significant product and service categories subject to such information requirements. 86-88 Group G4-PR4 Total number of incidents of non-compliance with regulations and volun-tary codes concerning product and service information and labeling, by type of outcomes. 56-59 Group G4-PR5 Results of surveys measuring customer satisfaction. PRISA and its business units regular-ly conduct satisfaction surveys among users and listeners. Group (2) Marketing communications Regulatory compliance. Mixed G4-PR6 Sale of banned or disputed products. PRISA does not market any prohibited or litigated products. Group G4-PR7 Total number of incidents of non-compliance with regulations and volun-tary codes concerning marketing communications, including advertising, promotion, and sponsorship, by type of outcomes. CCAA (pag. 89-93) Group Customer privacy Regulatory compliance. Mixed G4-PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. CCAA (pag. 89-93) Group Compilance Regulatory compliance. Mixed G4-PR9 Monetary value of significant fines for non-compliance with laws and regula-tions concerning the provision and use of products and services. CCAA (pag. 89-93) Group Content creation Honest and rigorous communication. Mixed M2 Methodology for assessing and monitoring adherence to content creation values. 86-88 Group M3 Actions taken to improve adherence to content creation values, and re-sults obtained. 86-88 Group
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