59 Social Responsibility and Sustainability Report 2017 | PRISA Complaints channel PRISA has a complaints channel for receiving and dealing with complaints concerning irregularities or breaches of both external and internal regula-tions in matters affecting the Group, its employees or its activities. The channel is managed by the Compliance Unit, which reports regularly to PRI-SA’s Audit Committee. The complaints channel is available on the cor-porate intranet Toyoutome or via the PO Box 96 in Tres Cantos. It enables any employee, anony-mously and confidentially, to report complaints concerning irregularities or breaches of both ex-ternal and internal regulations. Additionally, there is a confidential complaints channel enabled for third-parties on the corporate website. There are mechanisms in place to promote awa-reness of the existence and operation of the com-plaints channel, chiefly on the PRISA intranet and website, where both employees and third parties can consult the rules governing how it works. In 2016, a Circular was approved on the exchange of information and coordination between the Com-pliance Unit and individual business compliance units, as well as a procedure for managing the Complaints Channel. Meanwhile, all communications issued by Corpo-rate Communications in relation to the Code of Ethics and Compliance Unit in 2016, have made reference to the Complaints Channel and have in-dicated the process for reporting irregularities and breaches through it. Description of the process, how to make a complaint and how a complaint is dealt with. 4 Measures are proposed and adopted I identify a breach and I report it Anonymously and confidentially PO Box 96 28760 Tres Cantos Madrid Toyoutome 1 2 Complaint is received by the Compliance Unit 5 Committee is informed Investigation, 3 analysis and report Complaints Channel Confidential and anonymous Complaints process The Audit
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