Shareholders and Investors Social Responsibility and Sustainability Report 79 DIALOGUE AND COMMUNICATION Informe de Responsabilidad Social y Sostenibilidad 2017 | PRISA WITH STAKEHOLDERS Suppliers Corporate website, telephone, direct contact, conferences, meetings, e-mail, etc. Users Readers, listeners, teaching community, students, etc. Websites, newsletters, social networks, interviews, contests, surveys, readers’ editor, mailboxes, customer service, education portals, promotional materia, etc. Customers, advertisers, advertising agencies, education sector Sales network, websites, telephone, newsletters, promotional material, meetings with advertisers and agencies, etc. Employees Newsletters, intranet, blog, internal communications, trade union committees, complaints channel, suggestions mailbox, meetings on results, etc. Reference shareholders, institutional investors, minority shareholders Shareholder meetings, National Securities Market Commission (CNMV), Corporate website, Investor Relations Department and Shareholder Services Office (meetings with shareholders and investors, conference calls on results, other communication channels, electronic mailboxes and phone). Society General public, NGOs, associations, cultural and educational institutions Collaboration agreements, debate forums, fairs and events, etc. Regulators, Administration and Authorities CNMV website, important facts, websites, institutional relations, tenders, events, etc. Opinion leaders Press releases, websites, e-mail, telephone, interviews, meetings, social networks, etc
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