Code of ethics and Complaints channel

Code of ethics

In compliance with new regulatory requirements, PRISA is strengthening its compliance structure. To this end, a compliance unit has been established, entrusted not only with the supervision of the company’s crime prevention model, but also with promoting ethical behavior among employees, and with monitoring compliance with applicable laws and the internal regulations governing all the Group's activities. Central to this new compliance structure is the new Code of Ethics, revised and updated in December, 2015

The reputation of prestige and quality enjoyed by PRISA has been built up over time since the very beginning of the Group, and is the result of the collective and daily endeavors of each and every one of the people who are part of the PRISA project. The smooth and successful running of the organization depends on their commitment and individual responsibility.

Acting with integrity is so much more than protecting the image and reputation of the company. It also involves providing and maintaining a place where everyone is proud to work. That’s why, since 2011, PRISA has had an ethical code which, through its values ​​and guiding principles, defines the behavior patterns that enable the company to set the gold standard in education, news and information, and entertainment in Spain and Latin America.

Complaints channel

The aim of the complaints channel is to receive and deal with complaints regarding irregularities or breaches of the law committed by employees or companies.

It is a confidential communication channel enabling PRISA customers, suppliers, shareholders, etc., to raise their concerns with the Audit Committee and the Management of the Company.

Scope of complaints

The channel is open to any possible irregularity or breach related to bad financial, accounting, or commercial practices, or regulatory non-compliance committed by employees or Group companies.

Communication of the complaint

Complaints are submitted via the PRISA website by completing the attached form, which will be sent on to the PRISA complaints channel.

Complaints will be received by members of the PRISA Compliance Unit, the Secretary General, the Director of Human Resources and the Director of Internal Audit.

Content of the complaint

All complaints must adequately detail any information that might be required in order to carry out an analysis of the allegations. Thus, any communications received must meet at least the following requirements:

  • Clear and detailed statement of the facts.
  • Identification of the Company or business unit in which they have occurred.
  • Name and contact details of the complainant and their relationship with the Group, in order to facilitate analysis and monitoring of the complaint.
  • Identification of persons involved in the incident of the complaint or of those who had knowledge of it.
  • When the incident happened.
  • Quantification, whenever possible, of the impact of the incident on financial statements.
  • Provide, if deemed necessary, documents, files or other information deemed relevant to the evaluation and resolution of the complaint.
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