07. RESPonSiblE PuRchaSES and ouR commitmEnt to thE EnviRonmEnt annual REPoRt 2011 AUTHORIZED SUPPLIERS Previous years 2009 (new) 2010 (new) TOTAL Total 2,347 227 245 2,819 Spain 2,294 212 228 2,734 Foreigners 53 15 17 85 customer concerns and complaints (80.14%), legislative framework (96.72%) and the establishment of standards and guidelines on good corporate governance (83.56%). a key tool in this area is the Electronic Purchases Platform, which manages all aspects of the process, including potential suppler registration, application, the certification and authorization of all our suppliers worldwide as well as ongoing follow-up and periodic assessment according to those criteria previously outlined. there are currently 2,819 authorized suppliers, 245 more than in 2009. 2,734 are Spanish and 85 are from abroad. PRiSa favors suppliers who meet cSR criteria and who have Sa 8000, iSo 9001 certification etc. indeed, 76% of our suppliers have a quality certification. Supplier Evaluation in 2010, as in 2009, PRiSa carried out a study of our wide number of suppliers. in 2010, the number surveyed was 146, as compared to 170 in 2009. this drop was due to a process of consolidation of suppliers, which reduces a number of them to one unique service. the results were similar to those of 2009. there was a notable integration of cSR indicators into the management of supplies, up two percentage points (80.82%). Figures in other areas remained steady: environment (74.89%), an established formal channel for dealing with Activity SUPPLIER EvALUATIOn 2010 management system is certified or is being implemented plus voluntary codes Formal procedures to respond to customer concerns legislative Framework adequate environmental safeguards Guidelines on corporate governance incorporation of Social Responsibility indicators in management code 58% 83% 96% 78% 86% 78% 2009 48.34% 80.14% 96.72% 74.89% 83.56% 80.82% 103