CONTENTS 01 Year in review ...............................................................................................................................................................................................5 02 PRISA, a global group .......................................................................................................................................................................13 Vision, mission and values ..............................................................................................................................................................16 PRISA's social responsibility ...........................................................................................................................................................17 Corporate structure and governance .....................................................................................................................................22 Aplication and scope of this Report ........................................................................................................................................34 03 Education, information and entertainment in transformation .........................................................39 The transformation of PRISA .......................................................................................................................................................41 Business Areas » Santillana ...............................................................................................................................................................................................43 » PRISA News .........................................................................................................................................................................................46 » PRISA Radio .........................................................................................................................................................................................49 » PRISA TV ................................................................................................................................................................................................53 04 Responsible management of human resources .................................................................................................59 A great team of professionals .....................................................................................................................................................62 Commitment to human capital. Working and hiring .....................................................................................................64 Improving the professional and personal performance of our staff ...............................................................65 Workplace environment and internal communication ................................................................................................66 Health and safety in the workplace ........................................................................................................................................67 05 Dialogue and communication with stakeholders .............................................................................................69 About our readers, listeners, viewers and users ............................................................................................................71 The role of the readers' editor .....................................................................................................................................................78 Self-regulation and ethical codes .............................................................................................................................................78 06 Commitment to society ..................................................................................................................................................................81 Fundación Santillana ...........................................................................................................................................................................83 Education as the engine of social development ............................................................................................................88 Promotion of the arts and culture ............................................................................................................................................92 Fostering awareness of the issues facing society ......................................................................................................94 07 Responsible purchases and our commitment to the environment ..............................................99 Suppliers Policy ....................................................................................................................................................................................102 Responsible use of paper .............................................................................................................................................................104 Environmental impact management ....................................................................................................................................106 08 Commitments and future challenges ..........................................................................................................................111 Appendix I: Correlation with gRI-g3 guide Indicator ..............................................................................................116 Appendix II: Correlation with the principles of the United Nations global Compact ..........124 Appendix III: Contacts and relations with stakeholders ......................................................................................128