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1 | Year in review 2 | PRISA, a global group 3 | Commitments and future challenges 4 | Sustainability at PRISA 5 | Appendix
PRODUCT RESPONSIBILITY
Customer Health and Safety
No material
416-1 Assessment of the health and safety impacts of product and service categories No material N.A.
416-2 Incidents of non-compliance concerning the health and safety impacts of products and
services No material N.A.
Marketing and Labeling of products and services
Honest and rigorous communication Mixed
417-1 Requirements for product and service information and labeling 76-78 Group
417-2 Incidents of non-compliance concerning product and service information and labeling 49-52 Group
Customer Privacy
Regulatory Compliance Mixed 417-3 Incidents of non-compliance concerning marketing communications Annual Accounts (pág. 97-100) Group
Customer Privacy
Regulatory Compliance Mixed 418-1 Substantiated complaints concerning breaches of customer privacy and losses of customer
data Annual Accounts (pág. 97-100) Group
Regulatory Compliance
Regulatory Compliance Mixed 419-1 Non-compliance with laws and regulations in the social and economic area
Annual Accounts (pág. 97-100)
A dispute involving Editorial Santillana, S.A.S. has been submitted to
the Arbitration and Conciliation Center of the Chamber of Commerce
of Bogota.
Group
Content creation
Honest and rigorous communication Mixed
M2 Non-compliance with laws and regulations in the social and economic area 76-78 Group
M3 Actions taken to improve adherence to content creation values, and results obtained 76-78 Group
Content dissemination
Honest and rigorous communication Mixed
M4 Actions taken to improve performance in relation to content dissemination issues (accessibility
and protection of vulnerable audiences and informed decision making) and results obtained 76-78, 89-91 Group
M5
Number and nature of responses (feedback/complaints) related to content dissemination,
including protection of vulnerable audiences and informed decision making and accessibility,
and processes for addressing these responses
49-52 Group
Audience Interaction
Digital transformation Mixed M6 Methods to interact with audiences and results 34-43, 70-71 Group
Media Literacy
Honest and rigorous communication Mixed M7 Actions taken to empower audiences through media literacy skills development and results
obtained. 103-115 Group
CCAA: Annual Consolidated Accounts for 2017
ACGR: Annual corporate Governance Report for 2017
IG: Management Report 2017
MPD: Crime Prevention Model
(1) Does not include data for all Radio
(2) Does not include data for Latin America or PBS América
(3) Only has its own personnel in Portugal