1 | Year in review 2 | PRISA, a global group 3 | Commitments and future challenges 4 | Sustainability at PRISA 5 | Appendix 
 PRISA   |  73 
 RELEVANT AND MATERIAL TOPICS 
 Financial  
 performance 
 Customer/user  
 satisfaction  
 and quality 
 Ethics  
 and good  
 governance 
 Company  
 strategy 
 Digital  
 transformation  
 in products and  
 Innovation 
 12 1 5 16 17 4 9 12 13 17 
 Communities 
 17 12 17 
 Training and  
 professional  
 development 
 5 8 
 Diversity  
 and equal  
 opportunities  
 Attracting and  
 retaining talent 
 Communication  
 with stakeholders 
 Brand  
 management  
 Employee  
 motivation and  
 recognition 
 Responsible  
 environmental  
 management 
 8 
 4 5 3 8 
 4 8 9 11 12 
 1 2 4 5 
 6 9 10 11 
 16 
 12 17 
 5 6 7 8 
 9 10 11 12 
 13 14 15 16 
 3 7 8 9 10 
 11 12 13 14 
 15 
 16 
 4 8 16 17 
 Freedom of  
 expression and  
 pluralism 
 10 16 
 4 5 10 16 
 Responsible  
 supply chain 
 1 2 3 4 5 
 11 
 13 14 15 
 6 
 7 8 9 10 12 
 15 relevant issues identified and classified according  
 to the Sustainable Development Goals (SDGs)