SOCIAL RESPONSABILITY
AND SUSTAINABILITY
REPORT
2018
52
COMPLAINTS CHANNEL
PRISA has a complaints channel for receiving and
dealing with complaints concerning irregularities
or breaches of both external and internal regulations
in matters affecting the Group, its employees
or its activities. The channel is managed by the
Compliance Unit, which reports regularly to PRISA’s
Audit Committee.
The complaints channel is available on the corporate
intranet Toyoutome or via a PO Box. It enables
any employee, anonymously and confidentially,
to report complaints concerning irregularities or
breaches of both external and internal regulations.
Additionally, there is a confidential complaints
channel enabled for third-parties on the corporate
website.
There are mechanisms in place to promote awareness
of the existence and operation of the complaints
channel, chiefly on the PRISA intranet and
website, where both employees and third parties
can consult the rules governing how it works.
In 2017, meanwhile, all communications issued by
Corporate Communications in relation to the Code
of Ethics and Compliance Unit, have made reference
to the Complaints Channel and have indicated
the process for reporting irregularities and
breaches through it.
Complaints process
Description of the process, how to make a complaint
and how a complaint is dealt with.
1
I identify a
breach and I
report it Anonymously and confidentially
Complaints
channel
PO Box 96
28760 Tres Cantos
Madrid
Toyoutome
2 Confidential
Complaint is received and anonymous
by the Compliance Unit
3Investigation,
analysis and report
4Measures
are proposed
and adopted 5 The Audit
Committee is informed